The homeowner had a constant build up of ice. As it would melt and refreeze they would experience leakage. This is not quite the same as an ice dam, but was clearly causing the residents a headache.
Our expert discovered that in the area in question there was no ice and water shield underlayment beneath the shingles. This underlayment provides a crucial purpose in managing roof leaks, so it needed to be addressed! We installed the shield and the homeowner has not had an issue from that point on.
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